(877) 223-6460
FAQ
FREQUENTLY ASKED QUESTIONS
Depending on the product you ordered it can ship the same day if order is placed early in the business day, or take a couple of days to prepare for shipment. Once shipped, we will email you tracking information about your order.
AWT Jeep carries the manufacturer provided warranty for the products we sell. We are an authorized dealer and distributor for every product in our store.
Please notify AWT within 48 hours of receiving your item(s) if you find any defective parts. In order to accurately replace defective items – please do not install or throw away any packaging wherever possible. Contact AWT immediately for these issues so we can work to resolve them for you in a timely manner.
Yes, as long as the product has not yet shipped, you can modify/change the order. Please contact AWT immediately to ensure the order does not get shipped. Even if you are unsure of the correct part you need to order – please contact AWT as soon as you are aware of a problem with the order so we can stop the shipment from leaving our facility.
AWT ships to the shipping address provided by the order. If you accidentally entered the wrong address, contact AWT to correct the address. If the order has already been delivered it is difficult to claim any wrongdoing due to FEDEX/UPS/Shipping policies. However, you can file a claim with the shipping company and notify AWT of this claim for our support.
If an item you purchase turns out to be out of stock, AWT will contact you with alternative products suitable to the item you ordered as an option. Should you choose not to purchase any alternative products, AWT will process a refund for your purchase of that item in full.
Yes. AWT proudly supports and encourages our men and women of service. Depending on the product(s) the discounts may vary – please contact AWT for more details.
Yes! The AWT Team encourages this. We install and even help with the research on all of the products we carry. Call your AWT rep today to help assist you with your questions.
We are located at 11350 Northwest Fwy, Houston, TX 77092 right off Highway 290.
Contact AWT immediately. We issue a tracking number for all orders and our first step is to track that order. However, every case can vary and it is difficult to provide a standard policy here. Best thing to do is contact us as soon as possible to research the matter.
AWT Facilities are open Monday through Friday 8:30AM to 6:00PM and 9AM to 5:00PM on Saturdays. Our team takes Sundays to recharge their batteries and spend time with their families.